CV Data

The issue of new customers arises very often for medium-sized companies. Usually, it is the founders of the company and the management team who initially win the first customers.

The company is trying to expand by hiring new salespeople or new members of the marketing team. Not all types of ...

You probably haven't missed the fact that 2016 has given way to a new year. This is an opportunity to wish you a very happy 2017, full of health, love, personal success and... business success. But actually, to succeed in marketing and sales in 2017, what will be the winning strategies?

We believe ...

The first step in defining a customer experience measurement program is to define the experiences to be measured.

But first, we need to ask ourselves which customer profiles are most important to the company. It is on these profiles in particular that we should focus measurements and analysis. uae ...

Let’s start with the most obvious metric: conversion rate.

Conversion rate is the ratio of the number of visitors who complete a specific action on a site to the total number of visitors.

Of course, this rate can also be applied in other areas than the website. We can make the ratio of the number ...

The problem for many companies looking to improve their customer relationship management is starting to measure satisfaction.

Fortunately, there are some simple tools and techniques to get you started on some measurements. thailand whatsapp data


Satisfaction surveys
The first way is to use ...

Digital has changed the game. Many studies have shown that customer satisfaction is still based on one constant: the possibility of interacting with another human being.

While web platforms, applications and robots allow a large part of customer requests to be processed more quickly and efficiently ...

The number one reason customer experience programs fail is that there is no individual who embodies the program.

This internal customer experience champion has all the cards to succeed:

budget
authority
skill
Authority is especially important because implementing customer experience programs often ...

All companies, regardless of their sector, want to improve their experience strategies. There are many methods to achieve this goal. One of them recommends facilitating the path taken by the customer. The goal is to adopt a uniform discourse on all the channels used by the customer.

These different ...

Outsourcing your call center is a solution that many companies often consider. Competition is increasingly tough. Making the right choice at the risk of seeing your customer relationship suffer is not easy. It is therefore not a question of jumping on the first offer made by a service provider. Far ...

JeFile is a mobile application developed by FWA, a young French company founded in 2005. This company specializes in the development of innovative IT solutions that respond to specific business issues.

The application completely revolutionizes the way supermarkets think about the checkout. Instead ...